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The Official Bigstep Blog


Bigstep Support Now Available via Live Chat

We want to share some exciting news! Bigstep now offers live chat support, a great opportunity to ask questions and receive solutions from our support team in real-time. Let’s see exactly how live chat helps customers.

According to Zendesk, 52 per cent of customers have purchased more due to good customer service experience, while as much as 55 per cent have switched to a different company after a bad customer service experience. That is why we decided to implement the live chat function.

The 24/7 ticketing support system remains a great way to get help and easily track your requests. In addition to it, you now have the option to talk in real-time with Bigstep’s support team whenever you have an urgent question.

Why Live Chat

We continuously seek to offer the best services and improve user experience, as well as build long-term relationships with our clients. Live chat allows customers to:

· Instantly connect with one of our support experts;

· Multi-task: ask and receive solutions while dealing with the issue at hand;

· Have waiting time reduced to a minimum;

· Have their queries promptly addressed;

· Access the conversation anytime in their inbox;

· Revolve issues in one session, avoiding the back-and-forth of email replies.

How to Chat with Bigstep

To begin, simply log into your my.bigstep account, send us a message, and get instant answers to your questions. If you don’t have an account yet, you can easily create one here.

Happy chatting!

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