Cookie Policy

Our website (bigstep.com) uses cookies in order to enable or enhance functions or to provide our users with the best experience while browsing the website. When relevant, our policy applies to local storage and other similar technologies.

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client's computer. The usage of cookies allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie, and thus it can carry information from one visit to the website (or related site) to the next. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Yes, with the main objective to make our website work more effectively.
The following cookies are used on our website:

First Party Cookies:

_ceg.s → This performance cookie is used to register where the visitor clicks on the website. This cookie enables the service to recognize the visitor on returning visits. The main purpose of this cookie is performance. It expires within 3 months.
_ceg.u → This performance cookie is used to register where the visitor clicks on the website. This cookie enables the service to recognize the visitor on returning visits. The main purpose of this cookie is performance. It expires within 3 months.
_ga → This performance cookie registers a unique ID that is used to generate statistical data on how the visitors use the website. The main purpose of this cookie is performance. It expires within 2 years.
_gat → This performance cookie is used to throttle request rate. The main purpose of this cookie is performance. It expires within 1 minute. 
_gid → This performance cookie registers a unique ID that is used to generate statistical data on how the visitors use the website. The main purpose of this cookie is performance. It expires within 1 day.
bsi_user_id → This functional cookie is used to establish an ID for each client. It expires within 1 year.
intercom-id-z0lbeyyx → This performance cookie is used to enable chat. It expires within 1 year.
user_country_code → This functional cookie is used to establish which page to show according to geographical region. It expires within 1 year.
user_region_franchise → This functional cookie is used to establish which page to show according to geographical region. It expires within 1 year.
cookie_consent → This functional cookie remembers the tracking/marketing consent. It expires within 30 days.
res_user → This functional cookie remembers an ID (random hash) associated in our data base with data submitted by the user in forms when downloading resources. It expires within 1 year.
price_type → This functional cookie remembers pricing plan preferences (hourly or monthly). It expires when the browsing session ends.
BigstepInfrastructure_jwt_cookie_p_HTTPOnly → This functional cookie is used for authentication. It expires within 2 months.
BigstepInfrastructure_jwt_cookie_p_script → This functional cookie is used for authentication. It expires within 2 months.
ga_tracker_id → This performance cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website. It expires within 1 day.
bsi_user_franchise → This functional cookie is used to identify the website franchise, be it default or selected by the user. It expires in 1 year or until the user logs out.
has_bsk → This functional cookie is used to generate data on users' basket. It expires within 2 days.
last_hidden_administrative_notifications_id → This functional cookie is used to determine if the user hides the notices from his account. It expires within 1 year.
session_storage → This functional cookie is used to remember data about the current session, such as authentication data and basket data. It expires within 2 days.
bsi_analytics_data → This performance cookie is used to remember analytics data, such as campaign tracking source, which refers to a method of identifying how users discover our site. It expires within 1 day.
user_language → This functional cookie is used to remember preferable language. It expires within 1 year.

Third Party Cookies

Google (Analytics, AdWords Remarketing), Facebook (Marketing Campaigns and Potential Share Widgets), LinkedIn (Marketing Campaigns and Potential Share Widgets), Intercom (Chat), Perfect Audience (Marketing Campaigns), Quora (Marketing Campaigns), Twitter (Marketing Campaigns and Potential Share Widgets), Reddit (Marketing Campaigns and Potential Share Widgets), Crazy Egg (Analytics and User Behavior) and other third-party tools may set cookies for sharing content on social networks or for producing access statistics. The presence, number and status of cookies may depend on how you have used the above platforms before or while visiting our website.

Writing data to a cookie is usually done when a new website is loaded - for example: after a 'submit' button is pressed, the data handling page would be responsible for storing the values in a cookie. If you have opted to disable cookies, then the write operation will fail, and subsequent visits to our website which rely on the cookie will either have to take a default action or prompt you to re-enter the information that would have been stored in the cookie.

The time of expiry of a cookie can be set when the cookie is created. By default, the cookie is destroyed when the current browser window is closed, but it can be made to persist for specific period of time after that. For example, cookies we use can last for up to two years.

How secure are the cookies?
Cookies do not in themselves present a threat to privacy since they can only be used to store information that you have volunteered to give or that the web server already has.

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by you before the expiry date. On the other hand, a session cookie will expire at the end of the user session, when the web browser is closed. We use both persistent and session cookies on our website.

Also, we use both functional and performance cookies.

Functional cookies make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. We also use functional cookies which enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

We use persistent and functional cookies to recognize a computer when a user visits our website, track users as they navigate the website, improve the website's usability, to administer the website, to prevent fraud and improve the security of the website. For example, cookies are used to record if the data subject has agreed (or not) to the use of cookies on our website, so that you are not asked the question every time you visit the site.

By continuing to browse the site, you are agreeing to our use of functional cookies.

Performance cookies are used to monitor the use of our website and the quality of the user’s experience while visiting our website.. We use a number of tools that monitor visitor behaviour on our website to help us improve our information and services. For example: statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Our website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), to help analyze the use of the website. For this purpose, Google Analytics uses "cookies", which are text files placed on your computer.

The information generated by the cookies about the use of the website - standard internet log information (including your IP address) and visitor behavior information in an anonymous form - is transmitted to and stored by Google including on servers in the United States. We anonymize your IP address before sending it to Google.

In accordance with its Privacy Shield Certification, Google declares that it complies with the EU-US Privacy Shield Framework. Google may transfer the information collected by Google Analytics to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

According to Google Analytics' Terms of Service, Google will not associate the data subject IP address with any other data held by Google.

You may refuse the use of Google Analytics cookies by downloading and installing Google Analytics Opt-out Browser Add-on.

We do not use marketing or targeting cookies or advertising cookies, which usually are used to track visitors across websites with the intention to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Our website also uses third-party cookies, from services such as Facebook, LinkedIn, Intercom, Perfect Audience, Quora, Twitter, Reddit, and Crazy Egg which use marketing or targeting cookies or advertising cookies. For their Cookie Policies, please visit the websites of the aforementioned services.

For more information, please visit www.youronlinechoices.com/

You can manage cookies in your browser. Most browsers allow you to:

• see what cookies you have and delete them on an individual basis
• block third party cookies
• block cookies from particular sites
• block all cookies from being set
• delete all cookies when you close your browser

For more information, please visit www.allaboutcookies.org/manage-cookies

Should you have any questions about cookies please feel free to contact us at dpo@bigstep.com, and we will get back to you as soon as possible.

Please be assured that we will promptly investigate the matter and that we are committed to resolving any privacy concerns that you may have.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the National Data Protection Authorities.

• UK Data Protection Authority: Information Commissioner’s Office, www.ico.org.uk 
• Romanian Data Protection Authority: Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter Personal, www.dataprotection.ro.