SERVICE LEVEL AGREEMENT
Bigstep offers a different SLA for each of the services included in the dedicated server plans, as well as a repair time guarantee.
Network Uptime Guarantee 100%
Power Guarantee 99.995%
Guaranteed Phone Support Service Response time 10m
Guaranteed Hardware Replacement Time 1h
In case of a breach of SLA you will receive a credit equal to 10 times the financial equivalent of the downtime interval.
Please note that this summary of the SLA contract has no legal standing.