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INFRASTRUCTURE DEDICATED SERVERS WHY BIGSTEP
 

SERVICE LEVEL AGREEMENT

 
Hostway offers a different SLA for each of the services included in the dedicated server plans, as well as a repair time guarantee.
  •  
    Network Uptime Guarantee 100%
  •  
    Power Guarantee 99.995%
  •  
    Guaranteed Phone Support Service Response time 10m
  •  
    Guaranteed Hardware Replacement Time 1h
In case of a breach of SLA you will receive a credit equal to 10 times the financial equivalent of the downtime interval.
Please note that this summary of the SLA contract has no legal standing.

Full SLA
 
 
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